Technical support you can rely on – all day, every day. Our expert agents are here to keep your business moving.
Your business operations are not confined to traditional 9 to 5 office hours, so neither should your technical support.
That’s why we’ve introduced Elite Assist service for all of our customers. Elite Assist extends our capabilities of our existing 24/7 call logging service to include a 24/7 agent-based telephone service.
As an existing Elite Group customer, you will be entitled to access Elite Assist, no matter which services we provide to you. The service will be free for the first month, after which, the cost will be added to your monthly bill, unless cancelled.
For all high priority (P1) cases raised with us, we will ensure the case is logged in our system and if you require escalation with one of our engineers, we will endeavour to provide this, dependent on the type of service you have with us.
Once a call is logged with us, you will have full visibility of its progress via the Service Portal and will receive updates on the status of your support request.
As a minimum, all calls received through our new Elite Assist service will be logged by an agent. From this point, the type of escalation will depend on the service you have with us. Click the button below to see what level of support your services are covered with.
